Claims Report

We strive to provide you with the best car wash experience, but we understand that sometimes things don't go as planned. If you believe your vehicle has been damaged during a wash, please fill out our claims form below.

Claims Process

At Soak City Express Car Wash, customer satisfaction is our top priority. We take all claims seriously and will work with you to resolve any issues promptly and fairly.

Important Information:

All claims must be submitted within 24 hours of your wash.
Please provide clear photos of the alleged damage.
Claims are reviewed within 48 business hours.
Our management team may request to inspect your vehicle in person.
You'll be contacted by our claims department with next steps.

Before Submitting a Claim:

As per our terms of service, Soak City Express Car Wash is not responsible for damage due to pre-existing conditions or vehicle modifications. This includes but is not limited to: loose moldings, damaged antennas, cracked windows, previously damaged mirrors, aftermarket parts, or prior body damage.

What to Expect

Submit Your Claim

Complete the form below with all required information and photos.

Claim Review

Our management team will evaluate your claim within 48 business hours.

Vehicle Inspection

We may request to inspect your vehicle in person for proper assessment.

Resolution

If your claim is valid, we'll work with you on an appropriate resolution.

Have Immediate Concerns?

For urgent matters, please contact our location directly at (470) 929-8316 or speak with a manager on-site.

Submit Your

Claims Report

Please fill out the form below with as much detail as possible. The more information you provide, the better we can assist you with your claim.

Personal Information

First Name*

Last Name*

Email Address*

Phone Number*

Vehicle Information

Make*

Model*

Year*

Color

License Plate*

Wash Information

Date of Wash*

Approximate Time*

Wash Package Selected*

Are you a Soak Club member?*

YesNo

Claim Details

Location of Damage on Vehicle*

Description of Damage*

Photos of Damage (up to 3 files)

Please upload clear photos of the damage. Maximum 3 files, 5MB each.

Additional Information

I certify that all information provided is accurate and complete. I understand that false information may result in my claim being denied.*

I understand that submission of this form does not guarantee that my claim will be approved.*

Frequently Asked

Questions About Claims

We've compiled some common questions about our claims process. If you don't see your question answered here, please contact us directly.

How long does the claims process take?

We aim to review all claims within 48 business hours of submission. Complex claims may require additional time for proper investigation and resolution.

What if I notice damage after leaving the car wash?

All claims must be reported within 24 hours of your wash. We recommend inspecting your vehicle before leaving our facility. If you discover damage after leaving, please submit your claim as soon as possible with clear photos.

Will my insurance be involved?

In most cases, we handle valid claims directly without involving insurance companies. However, for significant damage claims, our insurance provider may need to be involved in the resolution process.

What types of claims are typically not covered?

We generally cannot accept claims for pre-existing damage, normal wear and tear, loose vehicle components, aftermarket accessories, or damage that occurs in self-service areas such as vacuum stations.

How will I be compensated if my claim is approved?

Each claim is handled on a case-by-case basis. Depending on the nature and extent of the damage, we may offer repair services, compensation, or other appropriate remedies.

Still Have Questions?

If you need additional assistance with a claim or have questions about our process, our customer service team is here to help.